Privacy Policy

1. Introduction & Scope

Palau Kabab (“we”, “us”, or “our”) operates the website palaukabab.ca. We are committed to protecting the privacy and confidentiality of personal information entrusted to us by our guests, visitors, and catering clients, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We only collect personal information that is voluntarily provided by you, including:

• Contact Inquiries & Catering Requests: Name, phone number, email address, event date, guest count, and catering menu preferences provided when contacting us via phone, email, or direct inquiry.
• Direct Orders & Communications: Phone numbers and dining notes provided when placing takeout or platter orders directly with our restaurant.
• Website Analytics (Technical Data): Standard non-identifying server logs (browser type, device type, visited pages) used solely for performance monitoring and website security.

3. Purpose & Use of Personal Information

We use personal information exclusively to:

• Respond promptly to catering inquiries, event quotes, and dietary consultations.
• Coordinate takeout and platter preparation schedules.
• Maintain kitchen service quality and customer support.

We do NOT sell, rent, trade, or distribute your personal contact information to third-party advertisers or data brokers under any circumstances.

4. Third-Party Services (Delivery Platforms & Google)

When you click to order delivery via Uber Eats, DoorDash, or SkipTheDishes, or view our profile on Google Maps, your interactions are governed by the privacy policies and terms of those independent third-party platforms.

5. Data Storage & Security

We implement appropriate administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or loss of personal information. Form transmissions are encrypted using standard HTTPS/TLS protocols.

6. Privacy Officer Contact

If you have questions regarding this Privacy Policy, wish to access or correct your personal data, or have concerns about our information practices, please contact our designated Privacy Officer:

7. Complaints Process & OPC Escalation

If you believe your privacy rights have not been respected, you may contact our Privacy Officer directly. If your concern is not resolved to your satisfaction, you have the right under PIPEDA to file a formal complaint with the: